‘Imagine Nordstrom doing that!’ shopper says as they vow they won’t become Costco member due to ‘controversial’ policy | RAFFMEW | 2024-01-31 19:08:01
'Imagine Nordstrom doing that!' shopper says as they vow they won't become Costco member due to 'controversial' policy | RAFFMEW | 2024-01-31 19:08:01
Major retailers are beginning to introduce more anti-theft measures as the bus
COSTCO's controversial member's policy has seen one shopper refuse to buy at the retailer once more.
Major retailers are beginning to introduce more anti-theft measures as the business struggles with multi-billion losses per yr.
While certain procedures are new at certain retailers, receipt checks have been a staple of Costco for years and are obligatory underneath its membership contract.
Nevertheless, one shopper felt so criminalized during their time at Costco, that they have vowed by no means to return.
"I might love to hitch @Costco but I refuse to be accosted by their security personnel who just stood there 20 ft away watching me take a look at earlier than rudely demanding to see my gross sales receipt earlier than permitting me to exit," one individual posted on X, formerly Twitter.
"Think about Nordstrom doing that."
"They actually do this with everybody tho," one shopper replied.
"I haven't been to a Costco the place they didn't verify my receipt."
Costco claims that the receipt examine policy just isn't strictly an anti-theft measure and even advantages clients.
As an alternative, it's to "double-check that the gadgets bought have been appropriately processed," based on the& retailer's website.
The retailer states: "It's our handiest technique of& maintaining accuracy in stock control, and it's additionally a good way to make sure that our members& have been charged properly for their purchases."
Regardless of members agreeing to such checks once they enroll, the elevated use of them at different chains including Walmart and Target is seeing buyers turn out to be annoyed.
Molly Burke, a senior retail analyst at Software Advice, exclusively told The U.S. Sun how anti-theft measures akin to receipt checks and locked-up gadgets can drive consumers to rival stores.
In addition, she warned companies that it may make clients "really feel like criminals when they are simply making an attempt to buy."
"Those more restrictive methods undoubtedly influence the client experience," she stated.
"Individuals actually don't like these techniques. It makes them feel like criminals when they are simply making an attempt to buy the products that they want.
"They are definitely not the one effective instruments in retailers' took kits that they will use."
Burke's warnings are definitely being confirmed after a former Costco government member moved to rival Sam's Club as a result of its new tech update removing the need for receipt checks.
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