'It's useless now' say furious Fitbit users after new update makes devices 'non-functional overnight' | DJHT57E | 2024-02-02 15:08:02
Issued in December 2023, the Fitbit Cost 5 replace was meant to fix bugs
DOZENS of Fitbit users have taken to social media to precise their frustration over the gadget following a brand new update.
Issued in December 2023, the Fitbit Cost 5 replace was meant to fix bugs and add some new options.
As an alternative, it has rendered the watches "useless," in line with one Fitbit consumer, per the BBC.
Probably the most documented complaints on social media is that the system's battery drains shortly.
"I skilled speedy battery drain after every week or so," one individual commented on Fitbit's group thread.
"Now the display is black and gained't reply to any touches," they continued.
The identical Fitbit consumer famous that although they tried to restart the gadget using the button on the charging cable, they still could not see their display.&
"I can see the system using a BT scanner on my telephone, however can't do something with the tracker," they added.
Comparable problems have been reported by several different customers on the thread, in addition to on other platforms like Reddit.
"Just did the replace. Battery went from 82 to 65 %. No enchancment in syncing," one other consumer stated.
"Takes ceaselessly and fails commonly. Nonetheless only tracks to the minute, not the precise train time. Don't really see any change," they continued.
Much more frustrating to users is that the problems seem to be largely ignored by customer service, one individual informed the BBC.
They criticized the service and stated they provided no actual answer "aside from to purchase a new Fitbit".
"They F***** up tons of units with their botched update," one individual famous on Reddit.
"And then when the warmth obtained too much, they only utterly stopped speaking about it," they added.
"Now they released the Charge 6 which looks like a slap within the face as we've nonetheless not gotten the promised software replace for our 5s."
One other added that their Cost 5 went "from good to non-functional in a single day."
A Google spokesperson advised The U.S. Solar: "The issues some customers are encountering are usually not because of the current firmware update.
"Users should continue to replace their units to the newest firmware and call Fitbit Buyer Service at help.fitbit.com if they encounter any points."
Fitbit first launched in 2009 earlier than being acquired by Google in 2021.
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