'It's useless now' say furious Fitbit users after new update makes devices 'non-functional overnight' | JD2472F | 2024-02-03 15:08:01
Issued in December 2023, the Fitbit Cost 5 replace was meant to repa
DOZENS of Fitbit customers have taken to social media to precise their frustration over the gadget following a brand new update.
Issued in December 2023, the Fitbit Cost 5 replace was meant to repair bugs and add some new options.
As an alternative, it has rendered the watches "useless," in line with one Fitbit consumer, per the BBC.
Some of the documented complaints on social media is that the gadget's battery drains shortly.
"I experienced speedy battery drain after every week or so," one individual commented on Fitbit's group thread.
"Now the display is black and gained't respond to any touches," they continued.
The same Fitbit consumer famous that despite the fact that they tried to restart the gadget using the button on the charging cable, they nonetheless couldn't see their display.&
"I can see the gadget utilizing a BT scanner on my telephone, however can't do something with the tracker," they added.
Comparable issues have been reported by several different customers on the thread, as well as on other platforms like Reddit.
"Simply did the update. Battery went from 82 to 65 %. No enchancment in syncing," one other consumer stated.
"Takes perpetually and fails recurrently. Still only tracks to the minute, not the precise exercise time. Don't actually see any change," they continued.
Much more irritating to users is that the problems seem to be largely ignored by customer service, one individual informed the BBC.
They criticized the service and stated they provided no actual answer "aside from to purchase a brand new Fitbit".
"They F***** up tons of units with their botched replace," one individual noted on Reddit.
"After which when the heat obtained too much, they only utterly stopped communicating about it," they added.
"Now they released the Charge 6 which seems like a slap within the face as we've nonetheless not gotten the promised software program replace for our 5s."
One other added that their Charge 5 went "from good to non-functional overnight."
A Google spokesperson informed The U.S. Sun: "The issues some customers are encountering usually are not because of the current firmware update.
"Users ought to proceed to update their units to the newest firmware and make contact with Fitbit Buyer Service at help.fitbit.com if they encounter any issues."
Fitbit first launched in 2009 earlier than being acquired by Google in 2021.
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