‘It’s useless now’ say furious Fitbit users after new update makes devices ‘non-functional overnight’ | 025X7VX | 2024-01-31 15:08:01
'It's useless now' say furious Fitbit users after new update makes devices 'non-functional overnight' | 025X7VX | 2024-01-31 15:08:01
Issued in December 2023, the Fitbit Charge 5 update was meant to fix bug
DOZENS of Fitbit users have taken to social media to precise their frustration over the gadget following a brand new update.
Issued in December 2023, the Fitbit Charge 5 update was meant to fix bugs and add some new features.
As an alternative, it has rendered the watches "ineffective," based on one Fitbit consumer, per the BBC.
One of the documented complaints on social media is that the system's battery drains shortly.
"I experienced speedy battery drain after every week or so," one individual commented on Fitbit's group thread.
"Now the display is black and gained't reply to any touches," they continued.
The same Fitbit consumer noted that despite the fact that they tried to restart the gadget utilizing the button on the charging cable, they nonetheless couldn't see their display.&
"I can see the system utilizing a BT scanner on my telephone, but can't do something with the tracker," they added.
Comparable problems have been reported by several different customers on the thread, in addition to on other platforms like Reddit.
"Simply did the replace. Battery went from 82 to 65 %. No enchancment in syncing," another consumer stated.
"Takes ceaselessly and fails recurrently. Nonetheless only tracks to the minute, not the precise exercise time. Don't really see any change," they continued.
Even more frustrating to customers is that the issues seem to be largely ignored by customer support, one individual informed the BBC.
They criticized the service and stated they provided no real answer "aside from to buy a new Fitbit".
"They F***** up tons of units with their botched replace," one individual noted on Reddit.
"After which when the warmth received an excessive amount of, they only utterly stopped communicating about it," they added.
"Now they released the Charge 6 which looks like a slap within the face as we've nonetheless not gotten the promised software replace for our 5s."
One other added that their Charge 5 went "from good to non-functional in a single day."
A Google spokesperson informed The U.S. Solar: "The problems some customers are encountering are usually not because of the current firmware replace.
"Users should proceed to replace their units to the newest firmware and make contact with Fitbit Buyer Service at help.fitbit.com in the event that they encounter any issues."
Fitbit first launched in 2009 earlier than being acquired by Google in 2021.
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